Shipping & Returns
100% discreet packaging, fast delivery, and hassle-free returns. Your privacy and satisfaction are guaranteed.
🔒 100% Discreet Shipping Guarantee
Your privacy is our top priority. Every order is packaged and shipped with complete discretion.
Plain Packaging
No logos, product names, or adult content indicators on the outside
Discreet Billing
Appears as 'LU Commerce' on credit card statements
Neutral Return Address
Only shows our fulfillment center location
📦 Shipping Options
Free Standard Shipping
Orders $50+ • 3-5 business days
Free shipping automatically applied at checkout for qualifying orders.
Express Shipping
$9.99 • 1-2 business days
Perfect for when you need your order quickly and discreetly.
Overnight Shipping
$19.99 • Next business day
Orders placed before 2 PM EST arrive the next business day.
⏰ Processing Times
- • Orders placed before 2 PM EST ship same day
- • Weekend orders ship the following Monday
- • In-stock items: 0-1 business day processing
- • Custom/special orders: 2-3 business days
🌍 Shipping Locations
United States
We ship to all 50 states and Washington DC
Some local restrictions may apply to specific products. Our system will notify you at checkout if any restrictions affect your order.
📍 P.O. Box & Military Addresses
We gladly ship to P.O. Boxes, APO, FPO, and DPO addresses. Please note that expedited shipping options may not be available for these addresses.
🔄 Returns & Exchanges
30-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.
✅ What We Accept
- • Unopened items in original packaging
- • Defective or damaged products
- • Incorrect items shipped by mistake
- • Items that don't match the description
❌ What We Cannot Accept
- • Opened intimate products (health & safety)
- • Items used or removed from packaging
- • Products without original packaging
- • Items damaged by misuse
🛡️ Defective Products
If you receive a defective product, we'll provide a full refund or replacement immediately, regardless of whether it's been opened. Your satisfaction and safety are paramount.
📋 Return Process
Contact Us
Call +1 (888) 429-6068 or email support@lustifyusa.com within 30 days of purchase.
Get Authorization
We'll provide a return authorization number and prepaid shipping label.
Ship It Back
Package the item securely and ship using our prepaid label.
Get Your Refund
Refunds processed within 3-5 business days of receiving your return.
🎁 Warranty Information
Most products come with manufacturer warranties ranging from 1-3 years. Warranty details are included with each product.
Premium Products
1-3 year manufacturer warranty
Standard Products
90-day to 1-year warranty
Note: Warranties cover manufacturing defects only. Normal wear and tear, misuse, or damage from improper cleaning are not covered.
Need Help with Shipping or Returns?
Our customer support team is available 24/7 to assist with shipping questions, tracking information, returns, and any other concerns.